Help Center

Help Center – Atlas Pottery

Welcome to the Atlas Pottery Help Center. Below you'll find everything you need to know about our policies, shipping, customization, and more.

📸 Image & Media Usage

All images and videos in our store are the exclusive property of Atlas Pottery and may not be used without our prior written permission.

🤝 Quality & Supplier Relations

We maintain strong, respectful relationships with our suppliers and artisans. This commitment ensures that every product we deliver meets the highest standards of quality — every single time.

🏢 Wholesale Inquiries

Interested in wholesale business? Please reach out to us directly at: contact@atlas-pottery.com

📦 Shipping Address Responsibility

Please double-check your shipping address before placing your order. All orders are shipped to the address you provide at checkout. Atlas Pottery is not responsible for packages delivered to incorrect addresses. We strongly advise you to verify your address more than once before confirming your order.

🚚 Shipping Carriers

We ship via FedEx or DHL to ensure fast and reliable delivery right to your door.

Estimated Shipping Times

USA & Canada: 3–5 business days
Europe: 3–5 business days
Other countries: 3–10 business days (available countries only)

🎨 Custom & Personalized Orders

We love bringing your vision to life! You can contact us to personalize your product — we can create any design you want. Simply send us your image or reference one from our store. Please note: once you confirm your customization, production begins immediately and cannot be reversed. Take your time and only confirm when you're completely sure.

🎬 Your Full Experience

We believe in transparency and connection. After your purchase, we'll share images and videos of the entire production process of your product, so you can witness the craftsmanship firsthand.

⏱️ Production Time

Orders are typically completed within 1 to 4 weeks, depending on the product ordered.

🛡️ Lifetime Warranty

We stand behind our craftsmanship. All Atlas Pottery products come with a lifetime warranty on product quality. Please note: the warranty does not cover glass components (e.g., mirrors).

🔧 Assembly & Installation

Our products are designed to be easy to assemble. If you encounter any technical difficulties during installation, don't hesitate to contact us — we're happy to help.

💰 Taxes & Duties

Atlas Pottery is not responsible for any additional taxes or customs duties that may apply to your order. These charges are determined and collected by your country's authorities. As a legitimate business, applicable taxes are handled in compliance with local regulations.

🎨 Design Variations on Small Sizes

Some design schemes may vary slightly on smaller product sizes. However, we guarantee that the overall aesthetic, colors, and feel remain consistent and true to the original design.

📷 Damaged Packages

If your package arrives damaged, please photograph the packaging before opening it. Then take additional photos of any damage inside and send them to us. This allows us to file a claim with FedEx or DHL and process your refund as quickly as possible.